Services

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Customer Service

Want to improve your customer services, ensuring the service you provide is slick and streamlined?
EGS administration can help to keep your clients’ happy.
Assisting with your customer services, you can rest assured that whilst you are focusing on the daily tasks, your clients’ requests are being dealt with.
We can:

• Respond to customer emails
• Return customer phone calls
• Create, edit and send out emails
• Engage with customers on social media
• Respond to reviews
• Trace and resolve lost shipments
• Manage orders
• Reach out to prospects and leads
• Record customer complaints
• Liaise with suppliers
• Follow up with customers after purchase

Admin Support

Want more time to focus on the work you enjoy, rather than the mundane day to day admin task?
EGS virtual assistant can assist with these tasks.
Below is an example of some of the services that can be provided:

• Providing basic customer support
• Setting up to-do list reminders for you
• Managing accounts payable and accounts receivable
• Managing your email inbox by responding to basic questions
• Setting up meetings on your behalf
• Acting as a virtual project manager for your team
• Ensuring employees and contractors are paid on time
• Proof Reading
• Creating new templates (invoices, timesheets, letters, etc.)

Data Entry

Do you have data entry requirements but not enough to fill up 40 hours per week or even 20 hours per week every single week?
With a virtual online data entry assistant, you pay for the hours you need and nothing more.
Avoiding paying an employee for down time on your dime.

You will save money by not having to provide employee benefits, office space, office supplies (computer, desk, coffee and so on) or any of the other things that come with full or part-time employees.
Examples of data entry services that can be provided are:

• Entering information on new sales leads
• Logging billing information for customers
• Populating spreadsheets with pertinent info
• Ensuring employees and contractors are paid on time
• A virtual assistant can handle any task in which adding new data is necessary

Event Management

Want to boost your profile, expand your contacts in your industry, and attract new clients and partners?

EGS Administration specialises in live event management, we can take care of:

• Researching leads for guest speakers (if any)
• Communicating and co-ordinating with guest speakers
• Setting up promotion for the event (including creating promotional materials)
• Being available during the event in case any glitches come up
• Moderating the chat during the event (for example, by sifting through comments for questions that the speakers can address)
• Managing post-event feedback (by sending audience surveys, or following up with guest speakers and making it easy for them to share the event on their end)
• Securing sponsorships
• Securing speakers or instructors
• Finding a conference/workshop venue
• Arranging accommodation for guests
• Promoting the event in the local media
• Creating promotional materials (flyers, brochures)
• Promoting the event online (for example, on social media, or on event websites such as Eventbrite)
• Securing catering and other hospitality elements (for example, goody bags)

Construction Specialist Support

Enjoy being out on site, working on the tools or managing your team?
Dread sitting in the office carrying out day to day admin tasks?
EGS Administration specialises in administrative support for Construction and the trades.

Examples of services we can offer are below, but if you have individual requirements, please contact us to discuss:

• SSIP admin support
• Document Control (drawing issue, RFI etc)
• Assist with Tender submittal
• Material price negotiation
• Setting up of administrative systems
• Lead generation
• Invoicing
• Credit Control
• Report writing
• Assisting with RAMS
• Vehicle Management
• Creation of O&M manuals
• Diary Management